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Why Surazal Systems?

why-surazal-systems-bannerSurazal Systems, Inc. is a NC based IT firm established since 1997. Surazal has been providing IT support for North Carolina businesses for 10 years. We are a leading provider of specialized network services including; continuous network and security checks, problem remediation, network planning, and project implementation.

We provide full service advanced networking solutions for growing enterprises. Surazal Systems offers SolidNet Network Management, Network Design, Integration Services, Self Service Portal, and Virtual Employee on Location Support.

Conscientious, Reliable Customer Service – Excellent service produces lifetime customers.
Cost effective Network Management Solutions
Certified Network Engineers.

Our People

Surazal Systems Inc. is led by a team of dedicated individuals with advanced degrees in engineering and business management. The management team has held key roles in leading companies such as Lucent Technologies, AT&T, and Locheed Martin, with many years of experience in IT management, Systems Engineering and Network Management.

Our Mission

Our mission is to empower our customers with the knowledge and support necessary to maintain highly reliable, efficient information networks while demonstrating excellence in quality and character.

What Avaya’s Acquisition of Nortel Means for You, the Customer

What Avaya’s Acquisition of Nortel Means for You, the CustomerIn December 2009, Avaya announced it had acquired the assets of the embattled Nortel Enterprise Solution. That effectively created a consolidated presence in the business phone system industry. While many former Nortel customers were apprehensive about the change, since then Avaya has proved its ability to support customers’ Nortel phones. As existing phones get older, upgrading to a new Avaya system is an obvious move. Here’s how Avaya’s acquisition of Nortel affects you as a customer:

Unified Communications are Stronger than Ever

The field of unified communications (UC) was still young at the time of the merger, but in the three-plus years since then it has matured – along with fundamental concepts such as SIP. Two years after the merger, the company’s IP Office product was a winner in the TMCnet’s 2011 Unified Communications Product of the Year Award.

By acquiring Nortel, Avaya became one of the two major players in the industry- putting it in a perfect position to lead the UC revolution. For former Nortel customers, they have two options: work with a vendor that supports their existing system and offers compliant upgrades, or start at the beginning again with a competitor.

Phased Migration from Legacy Systems

Changing the technology you use is daunting, and this is never truer than when it’s related to an everyday product such as your business phone system. Avaya’s acquisition of Nortel means that if you’re an existing Nortel customer you can breathe a little easier on that score: there’s no risk that you have to ditch your current system and deploy a completely new one.

Avaya’s IP Office is largely compatible with Nortel phones, offering many of the same features and benefits. You can implement SIP-enabled systems (session initiation protocol) that support your legacy system, and migrate over to a next-generation IP communications platform in phases as it’s convenient and affordable for your business.

Advantages of Industry Consolidation

The advantages gained by the UC industry from the consolidation of Avaya with Nortel include:

  • Improved ability to provide managed services expertize
  • Increased vendor stability – in both finances and customer service
  • Opportunities to fill gaps left in customer infrastructures by the now-defunct Nortel
  • Alignment of solutions originally offered by the two separate vendors

Changes in Strategy

With the rapid transformation brought to business processes by UC, it’s essential that in 2013 companies begin to consider ways to align their voice communications with data and other information technologies. The opportunities offered by VOIP, for example, include the integration of tele-conferencing with data exchange through one system, instead of the old method of using the telephone for discussion and email or file sharing for communicating data. And when your single system makes use of your existing hardware, it eliminates the need for you to spend extra money – thereby protecting and maximizing your original investment.

In a Nutshell

So, what did the acquisition of Nortel phones by Avaya mean for customers? In a nutshell: better support, lower costs, upgrades at a comfortable pace, improved service and more stability as the company goes from strength to strength. Add to that your ongoing use of familiar hardware with access to the very latest technological developments. Why on earth would you resist change when it’s this easy?

Find out if an upgrade to Avaya’s IP Office is right for your business by scheduling a free evaluation of your current business phone system and requirements.