Archive for Phone Systems Category

What Avaya’s Acquisition of Nortel Means for You, the Customer

What Avaya’s Acquisition of Nortel Means for You, the CustomerIn December 2009, Avaya announced it had acquired the assets of the embattled Nortel Enterprise Solution. That effectively created a consolidated presence in the business phone system industry. While many former Nortel customers were apprehensive about the change, since then Avaya has proved its ability to support customers’ Nortel phones. As existing phones get older, upgrading to a new Avaya system is an obvious move. Here’s how Avaya’s acquisition of Nortel affects you as a customer:

Unified Communications are Stronger than Ever

The field of unified communications (UC) was still young at the time of the merger, but in the three-plus years since then it has matured – along with fundamental concepts such as SIP. Two years after the merger, the company’s IP Office product was a winner in the TMCnet’s 2011 Unified Communications Product of the Year Award.

By acquiring Nortel, Avaya became one of the two major players in the industry- putting it in a perfect position to lead the UC revolution. For former Nortel customers, they have two options: work with a vendor that supports their existing system and offers compliant upgrades, or start at the beginning again with a competitor.

Phased Migration from Legacy Systems

Changing the technology you use is daunting, and this is never truer than when it’s related to an everyday product such as your business phone system. Avaya’s acquisition of Nortel means that if you’re an existing Nortel customer you can breathe a little easier on that score: there’s no risk that you have to ditch your current system and deploy a completely new one.

Avaya’s IP Office is largely compatible with Nortel phones, offering many of the same features and benefits. You can implement SIP-enabled systems (session initiation protocol) that support your legacy system, and migrate over to a next-generation IP communications platform in phases as it’s convenient and affordable for your business.

Advantages of Industry Consolidation

The advantages gained by the UC industry from the consolidation of Avaya with Nortel include:

  • Improved ability to provide managed services expertize
  • Increased vendor stability – in both finances and customer service
  • Opportunities to fill gaps left in customer infrastructures by the now-defunct Nortel
  • Alignment of solutions originally offered by the two separate vendors

Changes in Strategy

With the rapid transformation brought to business processes by UC, it’s essential that in 2013 companies begin to consider ways to align their voice communications with data and other information technologies. The opportunities offered by VOIP, for example, include the integration of tele-conferencing with data exchange through one system, instead of the old method of using the telephone for discussion and email or file sharing for communicating data. And when your single system makes use of your existing hardware, it eliminates the need for you to spend extra money – thereby protecting and maximizing your original investment.

In a Nutshell

So, what did the acquisition of Nortel phones by Avaya mean for customers? In a nutshell: better support, lower costs, upgrades at a comfortable pace, improved service and more stability as the company goes from strength to strength. Add to that your ongoing use of familiar hardware with access to the very latest technological developments. Why on earth would you resist change when it’s this easy?

Find out if an upgrade to Avaya’s IP Office is right for your business by scheduling a free evaluation of your current business phone system and requirements.


5 Reasons to Upgrade Your Nortel Business Phone System to Avaya

Avaya Phone SystemWhen Nortel Networks folded in 2009, a huge number of customers across the U.S. wondered what would become of their investment in the Norstar technology. At that point, both large and small businesses were making the most of the Nortel VOIP business phone system to integrate their communications company-wide, and the potential loss of support and infrastructure was very worrying.

All that changed, however, with the acquisition of Nortel by Avaya, and users now have the chance to seamlessly upgrade Nortel systems to the new IP Office.

Here are the main reasons why you should consider this:

Reason #1: Age of the System

If your Nortel system is more than three years old, it may well be less efficient than it was to begin with. If it’s several years older than that, there’s a strong possibility that both the hardware and software are out of date and no longer supported, so you can anticipate downtime at some point. There’s no value in waiting until the system gives out completely – in fact, by upgrading ahead of that time you can do it in stages and save on costs. Which brings us to the next point: money!

Reason #2: Cost Savings

Maximizing the profitability of your business is all about getting the best return on whatever funds you invest. So if a new technology is able to save you money, your costs go down and profitability goes up. If you upgrade Nortel to our new IP Office business phone system while your handsets are still usable, you may be able to keep using the phones and replace them on an “as needed” basis. Alternatively, you can provide sophisticated users with new phones, while keeping the old ones as backup or for staff who have less need for them. This enables you to protect up to 60% of your original investment, but still gain the benefit of the new solution.

Reason #3: Business Growth

If your company is growing, your business phone system needs to be able to grow with it. By upgrading now to a new VOIP solution, you can connect from 5 to 1,000 users in as many as 32 locations – all at a substantially lower cost that it would be to invest in a new system. If you’re planning to stay in business for the next 5 to 10 years, you need to plan in the long-term to ensure that technology doesn’t leave you behind.

Reason #4: Increased Mobility

In addition to squeezing the last drops of life from your handsets, if you upgrade Nortel now you can get the benefit of improved mobility based on technology that simply wasn’t available when the Norstar business phone system was developed. The integration of mobile devices with every facet of business life requires a system that can handle a range of different “reach” numbers for your employees – from their smart phones to their tablets, office voice-mail to their email, Skype phone to home phone. With IP Office’s ability to “follow” it doesn’t matter where your employee is – the phone will find them. If your business depends on the agility of your communications system, then upgrading is essential.

Reason #5: Video Conferencing

We’re much more travel-savvy these days than we were a couple years ago. Where you once thought nothing of hopping on an aeroplane to attend a conference in another state, you’re far more likely now to consider connecting electronically from the comfort of your own office. Part of the reason for this is that it’s now possible – back then you could connect people in two or three locations for a video conference, but now it’s sometimes necessary to connect people from multiple locations. If you’ve experienced this type of scenario, then upgrading Nortel to a new business phone system is vital.

Find out if an upgrade to Avaya’s IP Office is right for your business by scheduling a free evaluation of your current business phone system and requirements.