SolidNet™ Managed Services

Solidnet for Business consists of three components:

  • Business/Enterprise Network Assessments
  • Solidnet Managed Services
  • SolidNet Self-Service Portal

We integrate these three components to bring a complete solution for Businesses.
Business Assessments – Help determine the Security, Performance and level of Integration of your network. The following is provided:

  • Network Health Assessments
  • Security/ Risk Assessment
  • Reports/ Recommendation

Solidnet Managed Services – provide a consistent 24/7 monitoring and remediation service, onsite and emergency dispatch service. It also includes:

 

24/7 Fault Management

Problem Remediation:  It is our goal with Solidnet to catch problems before they manifest as service issues.  Our engineers take ownership of each issue, and work with manufacturers, vendors, and service providers until the issue is resolved.  “We do this so that you don’t have to.”

 

Advanced Performance Monitoring

Our SolidNetNetwork Maintenance and Monitoring provides in-depth information to determine if a device is operating at peak level. 
Detailed performance and utilization reports are  reviewed, and adjustments made, to ensure high levels of  user satisfaction.  “Happy end users are
our business.”

 

Security Monitoring

It is our goal with Solidnet to catch problems before they manifest as service issues.  Our engineers take ownership of each issue, and work with manufacturers, vendors and service provides until the issue is resolved.  “We do this so that you don’t
have to.”

 

On site Virtual Engineer

A Certified Surazal engineer becomes part of your staff to perform maintenance activities and complete projects.  You assign projects based on what’s important to you.  The virtual employee is at your location for a minimum of two days per week!  There is no need to add work to already stretched technical staff.  We’re involved in your projects from the planning stage to successful completion.

 

Remote Technical Support/Help-Desk

Expert network and system designers interpret useful trending data gathered from Solidnet to produce reliable technology plans and upgrade maps.  In addition, the
on-site “Virtual Employee” performs network maintenance tasks and project implementation.