People – Security – Performance

The people focus delivers the on-site support needed to perform preventative and administrative maintenance operations. This extra help allows technology departments more time to concentrate on the higher-level technology needs of the school system. A concentration on network security provides the assurance of a safe and secure learning environment.

Solidnet Network Maintenance focuses on People, Security and Performance allowing customers to work unstressed by technological needs. The most common challenges identified by customers are:

  • The need for additional qualified technical staff (People)
  • Constant security concerns and the ever-increasing sophistication of attacks
  • Consistent, effective network performance as application
    requirements increase

 

People

Virtual Employee, Service Center, Network Operations Center

Virtual Employee:

How would you like a certified network engineer on site 1 toHow would you like a certified network engineer on site 1 to 3 days, performing networking task tailored to your needed.

They would know the goals and objectives of the organization and the requirements of NCWise. The assigned engineer would utilize this knowledge to ensure that you have the additional technical support staff necessary to run your network efficiently.

Service Center:

Would you like to have access to help desk staffed with specialized experts are available for consultation via phone or on-site when needed? Solidnet includes that special support.

Network Operations Center (NOC):

Envision a specialized NOC designed with state of the art network assessment tools to ensure your network is being maintained and is at peak performance.
 

Security

Network Security Specialists, Security Operations

Network Security Specialists

Don’t have enough time to focus exclusively on network security? Your Surazal maintenance team does. Our specialists focus on network security and provide the tools and techniques necessary to protect your network. In addition our specialists inform you on the latest network security challenges and advances so that you can make informed decisions.

Security Operations:

Organizations can have around the clock security monitoring for intrusion, virus/worm outbreaks, and other security threats. Security Operations also provides periodic vulnerability scans, and server patch level verifications. Specialized security devices at your location (e.g. firewalls, security gateways, and software) are monitored for alarms, outages and any patterns that may indicate a security risk.
 

Performance

Network Performance specialists, Self-Service Portal, Monthly Reports

Network Performance Specialists

Experience has taught us that constantly maintained networks have a high rate of performance. Because of ever increasing application demands such as NCWise, distance learning and extensive internet usage, the network must be continually assessed for performance. Solidnet performance specialist, have the training, experience, and passion for network performance that will translate to satisfied end users for you.

Self-Service Portal

With the Self Service Portal (SSP), total network control is only a click away. As long as you have internet access you can securely monitor your network. Whether you want a top-level overview or very specific details, SSP is at you service.

Monthly Reports

The Solidnet monthly reporting process provides important network health trend information for accurate planning and structured maintenance of your network. The reporting process includes monthly meetings with your Virtual Employee to discuss network reports and to make recommendations based on the findings. Clients utilizing SSP have the added benefit of being able to auto-generate reports anytime network information is needed.