Clients frequently ask these questions. The following will address each concern.

Is there guaranteed on-site presence from Surazal?

On-site maintenance is a part of the Solidnet™ package without additional cost. Surazal provides a network engineer for on-site maintenance and IT project work. The engineer assigned engineer will be familiar with each customer’s network, will possess WAN/LAN expertise, and will be trained in various technologies relevant to the customer’s current and future needs.

Can Surazal engineers travel to remote locations?

Customer’s can schedule a Surazal engineer to visit a remote location during the same time scheduled for the on site visit. Customer’s will only be responsible for travel and lodging expenses. In other words, customers will have the same expenses as if they were sending their own employee to a remote location.

How does Surazal handle emergencies even if it is outside of the on-site hours?

Solidnet™ emergency response is immediate for remote problem resolution. Should the emergency (downed network device, server, or connection) require on-site attention, Surazal will be on site locally within 4 hours of alarm notification.

Why not just add a new Network Engineer?

The Surazal Solidnet™ solution provides all of the benefits of a permanent employee, without any of the drawbacks listed above.

• The cost of the Solidnet service to manage an entire network is less than the cost of one qualified WAN/LAN engineer.
• Surazal has industry experts on staff, trained and formerly employed by many of the industry leaders. Our associates are dedicated and key employees have an ownership stake in the company.
• Surazal staff is well trained, and we have an indepth knowledge of each of our customer’s networks.
• The Solidnet service is 7×24 – 365 days per year – Surazal does not call out sick, take vacation, resign, or retire. The resulting service continuity and consistency will benefit any entity that uses a network.

What are the benefits of using Solidnet verses purchasing software management tools?

• Usually IT staff members are so busy that there is not much time to concentrate on additional responsibilities required for network management. In addition network management software is usually quite complex and time consuming to implement.
• No single product can deliver on the claim to manage an entire enterprise effectively. It takes a combination of “best of breed” products in several categories to provide an effective network management tool.
• This solution still requires that a WAN/LAN expert be hired, and may also require that a network management professional be hired.

How did Surazal develop it’s expertise in Network Management?

• Surazal can handle as much of the network management requirements as each customer. wants us to. We can shield customer from the tedious tasks, while providing reports and real-time online, web based statistics..
• Surazal has spent the last 10 years developing a Network Management system that combines best of breed products to effectively manage the entire enterprise. We have the best of each product to manage Desktop, Server, and Networking Equipment. Additionally, server and desktop support is provided from a combination of industry leading products. We have combined these products on a common platform to provide the highest level of integrated enterprise management. No single product such as Bay Networks Optivity, Cabletron Spectrum, or any other single package can manage the enterprise as effectively as the Surazal Solidnet service.

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