People

Network Expertise

Challenge

  • Locating the needed level of expertise
  • Retaining the needed expertise

Solution

  • Surazal Systems engineers, possess an average of 12 years expertise in each particular area.
  • Our Subject Matter Experts direct our VE’s and other support staff.
  • Surazal associates a trained in best practice  Service Desk and customer support including ITIL and ix sigma
  • Each client has the following team members to support them
    • Virtual Engineer
    • Service Delivery Manager
    • Account Manager
    • Inside Support Staff

Surazal Systems, Inc. maintains Elite level partnerships with key manufacturers.  This allows us to get top Level support from our partners, when an issues requires  that level of support.