People

Service-Level Assurance

Challenge

  • Manage all of the levels that deliver services from Desktops to Servers
  • Establishing and implementing Service Level policies
  • How do you assure that the accounting Department’s application is running properly
  • How do you manage and monitor network elements so that users can have consistent, reliable performance levels
  • Consistent response times for users

Solution

  • Discover network inventory and Document all of the elements involved in the delivery of a specific service
  • Determine adequate service levels
  • Develop policies to deliver, enforce monitor and manage the delivery of these service 24X7
  • Surazal will monitor and manage each level of the network responsible for delivering a Service Level and alert any breaches
  • Surazal will map network elements to Business Services
  • Surazal’s SolidNet Network maintenance and management provides 24X7 network monitoring