Surazal Self-Service Portal
Manage your network the way you want.
Surazal Self-Service Portal is a uniquely hosted, wide-area network management service that offers a flexible, scalable means of controlling and managing your network.
Our Surazal integrated network management solution and our WAN expertise keeps your network running reliably and efficiently. The integrated Self-Service Portal (SSP) allows you to access network functions and diagnostics from anywhere at any time.
This gives you the option of keeping many or most functions in-house, while drawing on support from a Surazal specialist when necessary. You enjoy full control of your network, with the security of expert outside help on-call.
Self-Service Portal Reports:
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Monthly Health Report
SLA Report – Executive
SLA Report – IT Director
Surazal Self-Service Portal
Surazal SSP is a eb-enabled suite of applications designed around a three-tiered integrated technologies model. Three process “engines” sit at the core of this architecture:
Provisioning Engine
This component enables customer and Surazal staff to quickly and automatically provide applications and service that will be part of a customized system. It allows customers to “turn up” services over the internet using a standard web browser.
Infostore Engine
This stores information about the customer’s network based on options entered into the Provisioning Engine. This information is supplied to the applications used to manage the network, providing trend, history and analysis reports, along with information on network topology and assets.
Resolution Engine
This component performs network and system diagnostics, isolates problems, and presents recommendations for resolving them. It uses a combination of historical data, real-time statistics, exceptional root cause analysis, and industry guidelines to preempt or resolve problems quickly.