Surazal Self-Service Portal

Manage your network the way you want.

Surazal Self-Service Portal is a uniquely hosted, wide-area network management service that offers a flexible, scalable means of controlling and managing your network.

Our Surazal integrated network management solution and our WAN expertise keeps your network running reliably and efficiently. The integrated Self-Service Portal (SSP) allows you to access network functions and diagnostics from anywhere at any time.

This gives you the option of keeping many or most functions in-house, while drawing on support from a Surazal specialist when necessary. You enjoy full control of your network, with the security of expert outside help on-call.


Self-Service Portal Reports:

(Click on image to enlarge)

Self-Service Portal: Monthly Health Report

Monthly Health Report

Self-Service Portal: SLA Report - Executive

SLA Report – Executive

Self-Service Portal: SLA Report - IT Director

SLA Report – IT Director

Surazal Self-Service Portal

Surazal SSP is a eb-enabled suite of applications designed around a three-tiered integrated technologies model. Three process “engines” sit at the core of this architecture:

Provisioning Engine

This component enables customer and Surazal staff to quickly and automatically provide applications and service that will be part of a customized system. It allows customers to “turn up” services over the internet using a standard web browser.

Infostore Engine

This stores information about the customer’s network based on options entered into the Provisioning Engine. This information is supplied to the applications used to manage the network, providing trend, history and analysis reports, along with information on network topology and assets.

Resolution Engine

This component performs network and system diagnostics, isolates problems, and presents recommendations for resolving them. It uses a combination of historical data, real-time statistics, exceptional root cause analysis, and industry guidelines to preempt or resolve problems quickly.

Surazal Self-Service Portal can be purchased individually for your organization.